Refund and Returns Policy

Last updated: October 2026

Thank you for shopping with Kids Club Playground & Arcade. Because our catalog includes commercial playground systems, complex arcade machines, motorized rides, and institutional equipment, our return, warranty, and refund terms are structured to ensure fair, transparent, and prompt resolution for all clients.

1. Inspection Upon Delivery

Customers and client representatives are required to inspect all equipment, machines, components, and packaging upon delivery in the presence of our logistics team. Any visual transit damage, shortage of components, or discrepancies must be documented and reported immediately on the delivery acknowledgment note or within 48 hours of receipt.

2. Manufacturing Defects & Warranty Coverage

All brand-new playground structures, arcade game machines, and electric rides are covered by our standard manufacturer warranty against manufacturing defects:

• Structural Frames & Molded Plastics: Covered against structural failure and factory material defects.
• Arcade Electronics & Motors: Internal mainboards, power supplies, coin acceptors, and drive motors include technical warranty support.
• Remedy: In case of verified factory defects, Kids Club will promptly repair, service, or provide replacement parts free of charge. If an item cannot be made functional, a complete unit replacement will be initiated.

3. Returns for Standard Boxed Items

For standard boxed, off-the-shelf toys, spare parts, and non-customized equipment:

• Items are eligible for return or exchange within 7 days of delivery.
• The product must be unused, uninstalled, in its original pristine packaging, and accompanied by the invoice or proof of purchase.

4. Non-Returnable & Custom Items

The following categories are exempt from regular return or cancellation once order processing or site assembly has commenced:

• Custom-fabricated indoor/outdoor playgrounds built to specific client site dimensions.
• Special-order commercial arcade machines and large-scale inflatables imported specifically upon client request.
• Products subjected to misuse, improper electrical connections, unauthorized third-party modification, or natural wear and tear.

5. Refund Processing

Once a returned item is received, inspected, and approved for refund, the payment will be reimbursed via bank transfer or the original payment channel within 7 to 10 working days.

6. Support & Inquiries

For warranty assistance, returns, or replacement inquiries, please reach out to our service team: